Refund and Returns Policy of Glawrise

Effective Date: November 30, 2024

At Glawrise, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have created a clear and simple process for returns, exchanges, and refunds. Our goal is to make returns as easy as possible, and we’re here to help you navigate the process. Please carefully review this Refund and Returns Policy before completing your purchase to understand the terms and conditions that apply.

1. General Return Policy

We offer a 30-day return window for most products purchased through glawrise.site. If you are not satisfied with your order, you may return the product within 30 days from the date of delivery. However, certain items may be ineligible for return under specific circumstances. The following conditions apply to all returns:

  • New, Unused Condition: Items must be returned in their original, unused condition and in original packaging. All product tags, labels, and accessories must also be included.
  • Proof of Purchase: You must provide a proof of purchase (order number, receipt, or invoice) for all returns and exchanges.
  • Eligibility for Returns: Returns will only be accepted if the item is in resalable condition or is defective or damaged upon delivery.

Non-Returnable Items: Certain items are non-returnable unless they are defective or damaged:

  • Personalized, custom-made, or final sale products.
  • Items that have been used, opened, or altered.
  • Digital products (e.g., software, e-books) or gift cards.

2. How to Return an Item

To return an item, please follow the steps below:

  • Step 1: Contact our customer service team at info@glawrise.site or call us at (763) 689-4734. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: After confirming your return request, we will provide you with a Return Authorization and instructions on how to return the item.
  • Step 3: Carefully package the item in its original packaging (if possible) and ship it back to the address provided by our customer service team. You will be responsible for the cost of return shipping, unless the item is damaged or defective.

Return Shipping Costs: If the return is due to a mistake on our part (e.g., incorrect item, defective product), we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping fees.

3. Exchanges

If you wish to exchange an item for a different product or size, please follow the same return process as outlined above. After we receive the returned item, we will issue a store credit or process an exchange for the requested item (subject to availability).

Please note that exchanges are subject to the product’s availability in stock. If the exchange product is out of stock, we will offer you the option to choose an alternative item or request a refund.

4. Refunds

Once we receive your returned item and verify that it meets the criteria for return, we will process your refund. Refunds will be issued to the original method of payment. Please note the following:

  • Processing Time: Once your return is approved, refunds will typically be processed within 7–10 business days. It may take additional time for the refund to appear in your account, depending on your payment provider or financial institution.
  • Refund Amount: Your refund will be for the full purchase price of the product(s) returned, excluding shipping fees, unless the return is due to a mistake made by Glawrise (e.g., damaged or incorrect item).
  • Partial Refunds: If an item is returned in a condition other than its original state (e.g., used, damaged), we may issue a partial refund or decline the return.

5. Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival, please notify us immediately at info@glawrise.site or by calling (763) 689-4734. We will provide instructions for returning the damaged or defective product. We will also arrange for a replacement or full refund as soon as possible, at no additional cost to you.

To expedite the process, please provide the following:

  • A detailed description of the damage or defect.
  • Photographic evidence of the damage, if possible.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time of 7–10 business days, please follow these steps:

  • Step 1: Contact your bank or credit card company. Refunds may take additional processing time to reflect in your account.
  • Step 2: If you still haven’t received your refund after checking with your financial institution, please contact us at info@glawrise.site. We’ll be happy to investigate further.

7. Exchanges for Gift Purchases

If you received a product as a gift and wish to exchange it, please contact our customer service team at info@glawrise.site. You will need to provide the order number and the item you wish to exchange. If the gift was purchased through glawrise.site, we will assist you with the exchange process.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund request, please feel free to contact us: